Business Operations Lead

Drive performance. Improve processes. Make an impact. We’re looking for a proactive and detail-focused Business Operations Lead to join a busy team in Rooksley. This is a hands-on, high-impact role where you’ll connect teams, optimise systems, and help shape how we deliver for our clients. What You’ll Be Doing You’ll act as the go-to link between stakeholders, systems, and teams—keeping operations efficient, compliant, and continuously improving. * Act as a key liaison between internal teams and clients to ensure business needs are met * Lead training and support for UK associates across EOM, CMS, and DMS systems * Take ownership of Business Operations projects from concept through to completion * Identify gaps and inefficiencies, recommending and implementing smarter solutions * Support reporting, troubleshoot system issues, and enhance operational processes * Manage order and inventory transactions on behalf of clients Key Responsibilities * Lead integrations when publishers expand services * Support onboarding and offboarding of client publishers * Deliver training sessions and maintain clear process documentation * Troubleshoot consignment ledger and system issues with Credit Control * Support clients using the Publisher Portal * Attend client integration meetings and ensure onboarding actions are delivered * Analyse sales and operational data; produce ad hoc reports for stakeholders * Monitor service levels and recommend improvements * Streamline processes to improve efficiency and performance * Manage inventory transactions, sales reports, purchase orders, and discount updates * Maintain accurate client records and documentation * Support client-facing events and liaise with warehouse teams on stock and queries What You’ll Bring * Strong analytical mindset with excellent attention to detail * Proven ability to manage multiple priorities and meet deadlines * Confident communicator with strong stakeholder management skills * Experience delivering training and supporting system users * Advanced organisational and problem-solving skills * Proficiency in Microsoft Excel, Word, and PowerPoint Essential Requirements * 2+ years’ experience in reporting or data analysis * 2+ years in a client or customer-facing role * At least 1 year of hands-on MS Excel experience * Ability to work full-time in a fast-paced, evolving environment Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!). Please note due to the volume of applications we receive you will only be contacted if we are progressing your application