Managing Agent

We are currently recruiting for two experienced Third Party Managing Agent Officers to join a well-established housing Association on a temporary contract for 2 months, with strong potential for permanent opportunities thereafter. This is an excellent opportunity for housing professionals with experience managing relationships with third party managing agents and a solid understanding of leasehold and service charge management. Key Responsibilities * Managing and responding to TPMA emails, correspondence, and resident queries * Monitoring managing agent performance and escalating concerns where necessary * Investigating and responding to Stage 1 complaints in line with policy and procedures * Reviewing and challenging service charge and managing agent costs * Raising purchase orders relating to service charge and TPMA fees * Liaising with residents, neighbourhood colleagues, and external managing agents * Supporting the wider housing management function About You To be considered, you should have: * Previous experience working with third party managing agents * Housing management experience or a strong understanding of the sector * Good knowledge of leases, management agreements, and service level agreements * Experience dealing with service charges and challenging costs where appropriate * Strong communication and organisational skills * The ability to manage workloads independently and prioritise effectively Experience using NEC, MRI Communications, or Epost would be advantageous, although training can be provided. Contract Details * 35 hours per week * Flexible working hours between 08:00 – 18:00 Monday to Friday Onsite parking is available at both locations. There will be an initial officebased induction period, after which hybrid working arrangements can be discussed