Customer Service Advisor

Customer Service Advisor Location: MK43 0YL Salary: £14.00 per hour We're hiring a Customer Service Advisor to join a growing, dynamic, and forward-thinking customer service team. This is a position offering excellent long-term career progression, ongoing training, and professional development within a supportive and rewarding environment. The Role: As a Customer Service Advisor, you’ll be the first point of contact for customers, ensuring every interaction is handled efficiently, positively, and professionally. You’ll use your communication skills, problem-solving ability, and product knowledge to deliver outstanding service and build lasting customer relationships. This is a target-driven role where hitting KPIs and performance goals is essential to both your success and career growth within the company. Key Responsibilities: * Manage inbound customer interactions across phone, email, live chat, and social media, ensuring each query is handled promptly and effectively. * Listen carefully to customer needs, identify issues, and provide clear, accurate, and professional responses or solutions. * Resolve customer complaints and queries, aiming for a first-time resolution wherever possible. * Update customer records and documentation accurately and efficiently within the CRM system. * Work towards daily and weekly performance targets, including: * Handling up to 50 customer calls per day (250 per week) * Achieving 5 price reductions per week * Securing 2 TrustPilot reviews per week * Maintaining an average call time of 5–6 minutes * Keeping customer wait times under 1 minute * Take ownership of customer issues from start to finish, following up where necessary to ensure a positive outcome. * Support and collaborate with your colleagues to maintain high service standards and achieve team objectives. * Stay up to date with company products, services, and promotions to provide customers with the most relevant and accurate information. * Proactively identify opportunities to improve processes and contribute to a better customer experience. What We’re Looking For: Excellent verbal and written communication skills. A confident, customer-focused attitude with the ability to stay calm under pressure. Comfortable working towards targets and KPIs in a fast-paced environment. Strong problem-solving skills and attention to detail. Previous customer service experience is desirable but not essential – full training is provided. Ambitious individuals who want to build a long-term career in a people-focused business. Must have drivers licence and access to a car as site is challenging to get to via public transport Hours of Work: * Monday to Friday: 9:00am – 8:00pm * Saturday & Sunday: 9:00am – 6:00pm * Rotational shift pattern based on a 6-week rota * Includes 1 late shift (11:00am – 8:00pm) per 6-week rotation * You will never be required to work both Saturday and Sunday in the same week * You will have 2 full weekends off within each 6-week rota * A fair and balanced schedule designed to support work-life balance What’s in It for You: * Full training and ongoing support from day one. * Clear career progression pathways and opportunities for internal promotion. * Regular coaching and professional development to help you succeed and grow. * Supportive, inclusive team culture focused on performance and personal growth. If you’re motivated, customer-focused, and looking for a long-term career with genuine progression and development opportunities, apply today with Pin Point Recruitment