Operations Manager

We are recruiting on behalf of a well-established, client-focused relocation and removals business specialising in office and commercial relocations across Glasgow and the surrounding region. This is a hands-on leadership role at the heart of their operations — ideal for an experienced warehouse or operations manager who thrives in a fast-paced, service-driven environment. You’ll take ownership of daily operational and warehouse activity, drive service excellence for major commercial clients, and act as deputy to the Head of Relocation Services — making this an excellent platform for someone with clear ambitions to step up. The Role * Lead all warehouse and operational activity across Glasgow, ensuring seamless delivery of office and commercial relocation projects. * Manage storage, inventory, dispatch, and asset traceability to the highest standards of accuracy and efficiency. * Coordinate schedules, resources, and diary management to meet fluctuating client demand across corporate accounts. * Serve as the primary operational point of contact for key clients, ensuring service levels consistently exceed expectations. * Drive continuous improvement in “white glove” service delivery — quality, flexibility, and client focus are non-negotiable. * Use operational data and KPIs (utilisation, turnaround time, stock accuracy) to identify trends and lead improvements. * Lead, coach, and develop your warehouse and operational team — building a culture of accountability and collaboration. * Ensure full compliance with Health & Safety requirements across all warehouse and operational activity. * Act as deputy to the Head of Relocation Services, providing cover and leadership support as required. What We’re Looking For * Proven leadership experience in warehouse, logistics, or operational management — ideally within removals, relocation, or a service-led environment. * Strong understanding of warehouse processes, inventory management, and operational scheduling. * A customer-first mindset with a track record of delivering high-quality service to major commercial clients. * Data-driven and analytical, with the ability to use operational insight to drive efficiency and improve outcomes. * Confident operating from shop floor to senior stakeholder level — you lead by example. * Excellent communication and stakeholder management skills. * Counterbalance/Reach Truck licence is desirable but not essential. What’s on Offer * £32,000 base salary. * A Glasgow-based, full-time permanent role within a respected and growing relocation business. * A genuine pathway to senior leadership as natural successor to the Head of Relocation Services. * The opportunity to make a real impact in a hands-on, varied operational management role. * A team culture where accountability, quality, and recognition are at the forefront