Account Manager

We’re looking for an experienced Account Manager to join our clients modern office-based Sales team in Poole. What you will be doing as an Account Manager: * Proactively schedule and complete agreed volume of outbound customer calls per day. * Making appointments for BDM ensuring that all open opportunities are completely up to date and recorded in CRM. * Manage requests for quotes and follow up as required, engaging other departments to ensure accuracy of information (inc. Stock availability, delivery schedules, pricing etc). * Document all customer interactions on CRM system, including calls, emails, tasks, projects, opportunities. Ensuring that information inputs are accurate and up to date. * Research and understand product availability, actively engaging with category management, fulfilment and operations teams. * Keep track of NPS scores, seeking customer feedback as a means to identify areas for improvement. * Research and stay up to date on industry trends relating to customer group, suggest product ranges that may be of interest. * Management of customer complaints in a professional and timely manner, documenting resolution steps, reporting internally and appropriately with the customer. * Maintain an in-depth knowledge of customer accounts; tracking any changes in personnel, decision makers, key contacts or potential changes in business circumstances. * Proficiently utilise CRM and ERP systems to highlight opportunities for account growth. * Schedule customer account reviews with BDM and Sales Support. * Document and follow all processes specific to customer accounts (update as required). Ensuring any ‘special’ processes are clearly highlighted and adhered to * Utilise company systems to draw and interrogate the data to provide customer with meaningful commentary. * Follow Tower processes and procedures to support efficient and effective working with shared service functions (ie. Finance, Marketing, Procurement). Who you are You have a proactive mindset that always seeks to be one step ahead of customer needs. Your tenacity shines through in your approach to customer management, demonstrating a relentless drive to achieve the best outcomes. You excel at building solid relationships at all levels, fostering trust and collaboration. As a self-starter, you effectively manage your own workload and operate unsupervised, ensuring tasks are completed efficiently. Your communication skills are top-notch, allowing you to convey information professionally both in writing and verbally. An energetic team player, you appreciate the value of working together and supporting colleagues, contributing to a positive and productive work environment. Skills & Experience of the Account Manager: * B2B or B2C Experience. * Comfortable selling via phone and in virtual meetings with both existing and prospective customers. * Commercial Acumen (ability to analyse and interpret data leading to additional business opportunities and wins). * Appetite to develop both product and industry knowledge. * Ability to build strong relationships with both customers and colleagues. * Negotiation and persuasion skills to ensure win/win situations are achieved every time. What’s in it for you as our Account Manager: * Monthly profit share bonus scheme * Holiday buy-back scheme * Company sick pay * Free onsite parking * Cycle to Work scheme * Subsidised workplace massage * 'Giveback Days’ with food cooked onsite by the Management Team, Unlimited ‘tuck shop’ snacks and Free lunch every Friday * Employee assistance programme (EAP) Account Manager Poole BH12 Salary: £31,000 to £33,000 Hours: 40 hours per week - Monday to Friday