Administrator

Service Administrator Chadderton Salary: £24,861 Full Time | Office Based The Opportunity Our client is looking to appoint a Service Administrator to join their busy Fire & Security division based in Chadderton. This is a fast-paced operational support role within a close-knit team consisting of three administrators and a manager. Due to continued workload demands and a recent retirement within the team, they are looking for someone proactive, organised and capable of managing a varied workload independently. This is not a simple data-entry administration role and the successful candidate will play a key part in supporting engineers, coordinating service activity and ensuring operational processes run smoothly. The business is seeking someone who can quickly become a reliable and self-sufficient member of the team within the first 6 months. Key Responsibilities Assess returned jobs on Asolvi and generate revisits where required Request uplifts on returned jobs when additional funding approval is needed Raise purchase orders for materials, goods and equipment required for jobs Order and manage engineer van stock requirements Vet parts required by engineers and liaise with engineers where necessary Update Asolvi with engineer stock replenishment information Process incoming quoted works jobs Raise subcontractor orders and complete relevant subcontractor forms  Raise orders for lifters on supplier portals and monitor jobs through to off-hire Chase suppliers and update proof of delivery records on logs and Asolvi Record PODs within internal systems and logs Assist with invoice queries and operational administration tasks Check engineer updates on customer portals and update where required Upload certificates and documentation to portals where applicable Receive incoming alarm activations and respond in line with NSI false alarm management guidelines Produce and maintain daily SLA reporting Assist with quotations and operational support activities where required Support engineers with day-to-day operational requirements Carry out additional ad hoc duties and management instructions as required Work collaboratively within the team to deliver excellent customer service Candidate Requirements The ideal candidate will have: Previous experience within a fast-paced office, service administration or operational support role Strong organisational skills and the ability to prioritise workload effectively The ability to work independently and use initiative Excellent communication and problem-solving skills Confidence managing multiple tasks simultaneously Good IT and system administration skills Experience within the following sectors would be advantageous, but is not essential: Fire & Security Facilities Management Construction Maintenance Engineering support environments Candidates from commercial administration or project support backgrounds may also be highly suitable. Additional Information This role is primarily office-based in Chadderton Home working is only available in exceptional/emergency circumstances Interviews will be conducted face-to-face where possible