Service Coordinator

Engineers rely on you, the office trusts you, and the whole service team runs better because of you — ready to step into that kind of role? Location: Redditch Hours: Part time (would consider a four day week) or Full-time, Monday to Friday Salary: £28,000–£33,000 per annum pro rata Working Pattern: Office-based with 8.30-5pm (M-T) 8.30-4pm (F) If you’re the kind of person who loves a well-organised inbox, tidy folders, and service orders that actually match the paperwork, this Service Coordinator role could be your ideal next step. You’ll join a Service Department where accuracy matters, engineers rely on the admin team, and SAP is at the heart of keeping everything running smoothly.  Why This Role Stands Out Full-time, permanent position 25 days holiday (rising 1 day per annum for 5 years) plus bank holidays Company pension scheme Training opportunities  Preventative medical check-ups Employee events Full Kitchen area with coffee machine  Shower for employee use (maybe you like a run at lunchtime) Your Responsibilities Create and manage service orders on SAP, ensuring all details are accurate Save and maintain service documentation (POs, quotes, costing sheets) on the service server Update contract service schedules including values, visit numbers, and contract/live dates Manage multi-visit jobs: enter visits correctly, allocate values, and order parts on time Order required parts promptly and keep engineers updated on delivery timelines File order confirmations and manage parts sign-out where required Update SAP to confirm whether parts were collected or delivered to site Match PO parts against job sheets and ensure labour is entered correctly Support billing once job sheets are received and processed Mark invoiced jobs on the service calendar for tracking and follow-up Process invoicing for air testing and air/micro testing (labour + analysis costs) Ensure job sheets are attached to SAP and sent with invoices when required Maintain accurate records in service and contract folders Handle warranty visit administration, confirming cover and filing documentation correctly Monitor service calendars and chase outstanding job sheets and missing documents Coordinate calibration returns based on engineer notifications Request service numbers from HQ and raise SAP orders for commercial invoices (customs clearance) Raise return entries to ensure full traceability Enter POs on SAP using dummy numbers and reconcile costs once invoices are received Ensure invoices and job sheets are issued, attached, and filed correctly What We’re Looking For Essential Strong admin skills with excellent organisation and attention to detail Previous experience in a similar role, ie service/aftermarket SAP experience (or similar ERP system) Confident managing multiple priorities in a busy office environment Comfortable with data entry, documentation control, and deadline-driven tasks Clear communication skills and the confidence to coordinate across teams Good Microsoft Office skills 📣 Ready to Apply? We’re reviewing CVs for this Service Coordinator role now — early applications are encouraged. 📧 (url removed) 📞  (Alcester) |  (Redditch) Follow Arden Personnel on Facebook, Instagram & LinkedIn for live vacancies. 🌍 About Arden Personnel We recruit across Redditch, Bromsgrove, Studley, Henley‑in‑Arden, Evesham, Alcester, Bidford‑on‑Avon, Leamington Spa, Warwick & Stratford‑upon‑Avon. We’re an equal opportunities employer, placing talent across Administration, Marketing, IT, HR, Finance, Customer Service, Purchasing, Engineering and more. 🌟 Your next opportunity could be just a call or click away