Housing Officer

Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in London. What the Job Will Be Doing * Delivering a high-quality housing management service across a patch of properties * Managing tenancy and estate management issues, ensuring residents receive an effective and customer-focused service * Carrying out regular estate and block inspections, identifying repairs, health & safety concerns and environmental issues * Managing anti-social behaviour cases, safeguarding concerns, fly-tipping and tenancy breaches * Supporting void and lettings processes to minimise turnaround times and maximise occupancy * Working proactively to improve income collection and reduce rent arrears * Investigating tenancy issues and preparing documentation for legal action and court where required * Building strong relationships with residents, resident associations, local authorities and external partners * Supporting vulnerable residents and signposting to relevant support agencies where appropriate * Ensuring residents are actively engaged in decisions affecting their communities * Maintaining accurate records and updating housing management systems * Working collaboratively with internal teams, contractors and multi-agency partners to deliver excellent housing services What You Will Need * Experience working within housing management or a similar customer-facing housing role * Good understanding of housing legislation, tenancy management and landlord responsibilities * Experience handling ASB, tenancy breaches and resident complaints * Strong communication and customer service skills * Ability to manage a varied workload and work independently * Experience supporting vulnerable residents and working with partner agencies * Strong IT and case management skills * Full UK driving licence and access to a vehicle