Sales Administrator

Customer Services / Sales Administrator Salary: £26,436.80 Currently based in West Bromwich – relocating to Bilston later this year Full Time | Permanent | On-Site We are currently recruiting for a Customer Services / Sales Administrator to join a busy and fast-paced customer service team within a well-established manufacturing business. This is a fantastic opportunity for someone with strong administration and customer service experience who enjoys building relationships with customers and keeping things organised behind the scenes. Experience within the packaging industry would be highly advantageous. The Role You will be responsible for supporting customers with enquiries, orders and queries, whilst ensuring a high level of service is delivered at all times. Duties will include: Processing customer orders and enquiries      Speaking with customers via phone and email      Resolving customer queries and complaints      Updating and maintaining customer records      Chasing quotations and following up on outstanding orders      Liaising with internal departments and the external sales team      Keeping customers updated on order progress      General sales administration and customer support duties About You We are looking for someone who: Has previous customer service and administration experience      Ideally has experience within the packaging industry      Has strong communication and problem-solving skills      Is organised and able to manage multiple tasks      Can work well within a busy team environment       Experience using the Abaca system would be a strong advantage Please note the business will be relocating from West Bromwich to Bilston towards the end of the year, so candidates must be comfortable commuting to both locations. If you are looking for a new opportunity within a supportive and growing business, please apply today