Housing Assistant

Our client is looking for a Housing Assistant that can work in the Empty Homes Team facilitating the letting homes. You will need to have housing experience for this role. Duties include; * You will carry out tasks relating to the ending of tenancies and return of keys * Monitoring progress of repairs to vacant properties to ensure they can be advertised in a timely manner * Allocating properties in line with the Allocation Policy * Offering properties efficiently to reduce property re-let times * Working with partners to ensure appropriate us of properties i.e. Accessible Homes Team for properties with adaptations * Ensure that offers and refusals are managed efficiently and effectively to reduce re-let times and rent loss * All Housing Service Officers will be required to deputise for other Housing Service Officers as and when required * Use IT systems to monitor and maintain information, such as adverts, customer contact details, void, and lettings information, recording information in an accurate and timely manner * Provide support to customers by dealing with customer enquiries through a number of different methods including face to face, over the telephone or by email/web chat, resolving issues at first point of contact where possible This is a full time position 37 hours per week Monday to Friday. Hours can be worked flexibly between 8am to 6pm dependent on the needs of the service. Hybrid - working from home available 4 days per week with one day (Thursday) in the office Please apply via CV