Helpdesk Administrator

Monday to Friday 8am - 5pm. MUST HAVE M&E experience Essentials * Must have experience working in a Building Maintenance company or Facilities industry Duties: * Identification of the most appropriate solution to the client request within the contractual process. * Receiving work orders in from central helpdesk to progress work * Raise PO’s for subcontractors and follow the appropriate approval process to carry out work * Prepare and send out requests for quotations to subcontractors * Instruct, schedule and coordinate subcontractor visits to site * Actively manage incoming task queue * Actively carry out task management * Triage incoming tasks to define billable and non-billable work * Carry out Goods Receipt Note process as required * Preparation, download and circulation of management reports as and when require * Raising PO and invoices * Production of valuations and presentation of results * Quote logging and processing * Collating timesheets from engineers, chasing and checking quality of data * Contract set-up (PPM / System support) * Application billing preparation * that they are processed for payment correctly according to the contract terms, specification and schedule of rates * Responsible for all quotations and estimates – ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate * Chasing and escalation within the regions all SLA & KPI breaches * Co-ordination of Site Audits * Co-ordinate monthly meetings and reviews generally * PPM & Reactive Works Reporting * Liaising with regional team over client requirements for scheduling ad-hoc works * Collation of stats for invoicing (reactive and ppm’s) * Validation of all reactive charges submitted by the regional teams * Valuation of all quotations/estimates submitted by the regional teams