Operations Coordinator

This is not an IT helpdesk role. You will be working in a property maintenance and engineering environment, supporting our field engineers by booking jobs, coordinating works, ordering parts, and keeping clients updated. If you enjoy being organised, working at pace, and keeping engineers and jobs running smoothly, this role will suit you perfectly. What You’ll Be Doing: • Book, rebook, and progress reactive and planned maintenance jobs • Update job notes and completion details for drainage and plumbing works • Approve completed jobs for invoicing Engineer Scheduling & Coordination • Schedule engineers’ daily workloads and manage diaries • Monitor job progress and adjust schedules where needed • Liaise with engineers regarding access, parts, and site attendance Invoicing & Client Liaison • Raise invoices once the work is completed • Chase outstanding quotes and approvals • Communicate professionally with property managers and clients Parts Ordering & Tracking • Order materials using approved suppliers • Track deliveries and update the team when parts arrive • Ensure engineers have the correct parts before attending site Systems & Admin • Use BigChange (or similar job-management software) to manage jobs • Keep records accurate and up to date • Support the management team with reports and updates • General office administration and coordination tasks Out-of-Hours Support • One evening per week, providing support for urgent maintenance bookings What We’re Looking For • Experience in property maintenance, repairs coordination, facilities, or engineering admin • Previous helpdesk, scheduling, or coordination experience (non-IT) • Comfortable working in a fast-paced maintenance environment • Strong organisation and attention to detail • Confident communicator with engineers, suppliers, and clients • Proactive, reliable, and able to work independently ❌ This role is not suitable for IT or technical support backgrounds unless you have experience in property maintenance or engineering coordination. Benefits: • Company pension Education: • A-Level or equivalent (required) Experience: • Helpdesk: 2 years (required) • Office: 2 years (required) Licence/Certification: • Driving Licence (required) Work Location: In person