Customer Service Administrator

Customer Service Administrator Location: Sandbach - Office Based Salary: £28,000 - £35,000 dependent on experience + benefits An excellent opportunity has arisen for a highly organised and customer-focused Customer Service Administrator to join a growing and ambitious business based in Sandbach. This position is ideal for someone who enjoys working in a fast-paced SME environment and is looking to develop their career within a company that offers genuine long-term progression opportunities. The successful candidate will play a key role in supporting customers, coordinating audits and training administration, processing orders, and ensuring a consistently high standard of customer service delivery across the business. Key Responsibilities Manage customer audit accounts, including scheduling audits, maintaining audit calendars, preparing audit documentation, processing audit reports, and coordinating contract renewals Provide day-to-day administrative support to site auditors, including preparation and printing of audit paperwork Prepare customer budgets and monitor customer spend, making adjustments where required Proactively follow up customer accounts where there has been a reduction or pause in activity Resolve customer queries and complaints efficiently, identifying appropriate solutions and ensuring timely resolution Process customer orders in line with company procedures Create quotations for existing customers and proactively follow up opportunities Manage incoming calls and act as the first point of contact for customer enquiries Maintain accurate customer records and general business documentation Coordinate customer training records, including annual reminders, bookings, acknowledgements, and certification Liaise with customers to arrange waste collections and service bookings Support the setup of new customer sites, including account forms, agreements, purchase orders, audit scheduling, reporting, and customer communications Update and amend audit reports where required Create and print customer labels, including bespoke label designs Work collaboratively with sales and operational teams to maintain a high level of customer service and ensure customer information is effectively shared across departments Requirements The ideal candidate will have: Previous experience within a customer service, administration, account coordination, or office support role Strong organisational skills with excellent attention to detail Confident and professional communication skills, both written and verbal The ability to manage multiple priorities and work effectively in a busy environment A proactive and positive approach to problem solving Good IT skills, including experience using Microsoft Office and internal systems Confidence communicating with customers via telephone and email Benefits Competitive salary of £28,000 - £35,000 dependent on experience Opportunity to join a growing and successful business Genuine career development and progression opportunities Supportive and collaborative working environment Varied and rewarding role with real responsibility This is an excellent opportunity for an experienced administrator or customer service professional looking to join a business where they can make a genuine impact and develop their career long term