Customer Care and Growth Executive

Customer Care and Growth Executive Salary £28,500 plus bonuses Full Time Monday to Friday 9.00am to 5.30pm Location: Rooksbridge, North Somerset We are a fast growing new media business and are delighted to be recruiting a new member to our team to assist in the growth and continued success. Job Role: Customer Care and Growth Executive Main Duties: * Prospective customer demonstrations – remote * Existing customer demonstrations – remote * Sales order processing * Managing leads - tracking and generation * Customer service and support * Diary management * Marketing support * Process and procedures upkeep and management * Answer incoming calls and manage as appropriate * Internal/External communication updates as required * Occasional attendance of UK based tradeshow * General office duties as required and are within the scope, spirit and purpose of the job Knowledge and Skills Essential: * Previous customer facing or sales experience (including retail and/or hospitality sectors) * Can use standard office computer applications - Microsoft Office, Excel, Word, Outlook & PowerPoint * Be able to complete some routine and non-routine tasks in an office environment * Be able to plan and organise both familiar and new tasks * Can produce and respond to detailed written and oral communication in an office setting * Ability to use a problem-solving approach to respond appropriately to a wide range of enquiries * Use a range of numerical and graphical data for the office environment * Able to work on own initiative or with others on tasks with minimum supervision * Show an awareness of others’ roles, responsibilities * Strong organisational skills Desirable * Knowledge and understanding of office procedures and terminology * Knowledge of the dental sector * Knowledge of the veterinary sector * Understanding of digital media * Understanding of consumer marketing * Experience of b2b sales * UK clean and current driving licence