General Manager

General Manager Rickmansworth, Herts £45k - £50k (depending on experience) About the Company A long‑established UK business supplying high quality products to trade customers is seeking a proactive General Manager to lead operations and support ongoing growth. The company is known for reliability, strong service standards and a collaborative, down‑to‑earth team culture. This is a key leadership role with real influence over day‑to‑day performance and long term improvement. The Role Based at the head office, you will oversee the smooth running of all operational areas, including office functions, customer support, logistics, facilities and field‑team coordination. You will lead and develop staff, ensure compliance, streamline processes and work closely with senior leadership to support strategic goals. This role suits someone hands‑on, organised and people‑focused, who enjoys improving systems and bringing teams together. Key Responsibilities * Oversee the daily operations of the internal sales office, ensuring team efficiency and high levels of customer service. * Lead and support teams across office, logistics, and field‑based roles * Oversee daily operational workflow and ensure high service standards * Manage facilities, equipment and basic IT requirements * Ensure compliance with health & safety policies and legislation * Improve processes, systems and internal communication * Support senior leadership with planning, reporting and operational strategy * Build strong relationships with suppliers and service providers * Assist with customer related operational or logistical issues when needed About You * Experience in general management, operations or office management * Experience in a product‑based or trade‑focused environment * Strong leadership and people‑management skills * Highly organised with a practical, problem‑solving mindset * Confident communicator with strong interpersonal skills * Good understanding of health & safety and facilities management * Strong IT literacy (Microsoft Office, CRM systems) * Understanding of B2B customer service (desirable) * IOSH/NEBOSH or similar certification (desirable) * Degree‑level education (desirable) What’s on Offer Competitive salary Private medical cover Company pension On‑site parking Training and development opportunities Supportive team environment with long‑term stability