Technical Sales Support Engineer

Technical Sales Support Engineer – Northwich - To £35,000, dep on experience RHA Recruitment Solutions Limited is looking for a confident, self‑starting Technical Sales Support Engineer to join our team and play a key role in supporting existing products, new enquiries, and customer technical needs. If you’re an original thinker with a solid grounding in analogue and digital electronics, and you enjoy speaking with people as much as solving technical problems, this role will suit you perfectly. You’ll become a go‑to expert on our full range of electronic instruments, supporting customers, internal teams, and contributing to new product testing and hands‑on electronics work. Duties will include, but not be limited to:- * Provide technical support to customers via phone, email and online ticketing systems. * Diagnose and resolve hardware and software issues quickly to minimise downtime. * Collaborate with engineering and service teams to escalate and resolve complex technical problems. * Maintain accurate technical documentation in line with ISO 9000 requirements. * Conduct root‑cause analysis and develop preventative solutions for recurring issues. * Deliver technical training and guidance to customers and internal staff. * Prepare technical proposals, documentation and cost estimates to support sales activities. * Act as the primary technical contact during sales, after‑sales and service interactions. * Work closely with product development to communicate customer feedback and influence product improvements. * Participate in industry events, trade shows, and training sessions to stay current with product developments. * Support new instrument testing and perform hands‑on electronic work prior to product release. What can you offer:- * A recent graduate (0–3 years) in Electronics, Electrical Engineering, Mechatronics, Physics or similar. * Strong understanding of analogue and digital electronics. * Confident communicator with an approachable, outgoing personality. * Ability to explain technical concepts clearly to non‑technical users. * A proactive, self‑starting mindset with strong problem‑solving skills. * Comfortable working via phone, email, and ticketing systems. * Strong organisational skills with the ability to maintain accurate documentation. * Curiosity, initiative, and a desire to grow into a technical specialist. This role would ideally suit a candidate with up to three years experience as it it offers:- * Exposure to customers, engineering, and product development from day one. * Hands‑on electronics work combined with customer‑facing technical problem‑solving. * Opportunity to influence product improvements and future releases. * Clear development path into Technical Sales, Applications Engineering, or Product Support. Whilst this is a more junior/intermediate role, applications are invited from candidates of all levels interested in the above or similar positions. To apply or for further details, please contact RHA Recruitment Solutions