Customer Service Executive

Customer Service Executive * Chelmsford * Salary: Up to £28,000 + Bonus Scheme * Hours: Full Time – No Weekends * Must drive due to location About the Opportunity A growing retailer specialising in storage solutions near Chelmsford is looking for a Customer Service Executive to join their friendly, supportive team. We’re looking for a customer-focused problem solver who thrives in a fast-paced, multi-product environment—someone who can confidently support customers across a wide range of products and has solid experience handling complaints and resolving challenging situations. What Makes This Role Stand Out * Work with a diverse product range serving both domestic and business customers * Be the voice of the brand, managing customers from enquiry through to resolution * Join a supportive, growing business where your input matters * Enjoy a great work-life balance – no weekends What We’re Looking For * Proven experience in customer service within an online retail environment * Strong experience handling customer complaints and difficult conversations is essential * Confident dealing with high volumes of complaint calls, resolving issues calmly and professionally * Comfortable handling multiple product queries with accuracy and confidence * Experience managing courier issues, damages, delays and customer expectations * Strong verbal and written communication skills * High attention to detail and good organisational ability * Calm, patient and solutions-driven approach under pressure * Comfortable using systems and working both independently and as part of a team * Must drive due to location Key Responsibilities * Deliver excellent customer service via phone, email, and live chat * Handle a high volume of customer complaints, taking ownership to resolve issues effectively * Manage challenging conversations with professionalism and empathy * Support customers with advice across a range of storage solutions * Accurately process orders and manage enquiries from start to finish * Resolve delivery issues, damages, and complaints in a timely manner * Build product knowledge across multiple categories * Handle day-to-day administrative tasks * Maintain a positive and professional customer experience at all times Working Hours Two-week rotating schedule: Monday: 7:30am–5:00pm or 8:00am–5:30pm Tuesday–Thursday: 8:00am–5:00pm or 8:30am–5:30pm Friday: 8:00am–4:30pm No weekends Benefits Bonus scheme Casual dress Employee discount Free on‑site parking