Managing Agent Performance & Compliance Officer

We’re recruiting on behalf of a well-established Housing provider for a Managing Agent Performance & Compliance Officer to support the oversight of third-party managed homeownership schemes. This role plays a key part in protecting residents’ interests, ensuring contractual compliance, and driving high service standards across managed estates. This is initially a temporary rolling contract, they offer flexible working hours and a hybrid set up, 2 days from the office per week. What You’ll Be Doing * Overseeing third-party agreements, head leases and managing agents * Scrutinising service charge demands, accounts and formal notices * Monitoring contractor performance against KPIs and SLAs * Investigating and escalating disputes or non-compliance * Supporting financial and building safety compliance monitoring * Acting as a key liaison between residents, managing agents and internal teams * Supporting delivery of leasehold and property management services What They Look For: * Experience managing third-party contracts or managing agents * Knowledge of leases, service level agreements and service charges * Ability to analyse financial information and performance data * Strong stakeholder engagement and influencing skills * Confident challenging underperformance and driving improvements If you’re proactive, commercially aware and passionate about delivering high-quality services to homeowners, we’d love to hear from you