Trade Counter Assistant

Location: Within 10 miles of Watford Salary: up to £30,000 Employment Type: Full-Time / Permanent About the Client KBB Recruitment are representing a well-established Plumbing & Heating Merchant with a strong reputation for excellent customer service and high-quality products. This is an exciting opportunity to join a busy and supportive team within a growing business that values product knowledge, customer relationships, and career development. About the Role This role offers the successful candidate the opportunity to become a key part of the trade counter team, providing excellent service to trade and retail customers while supporting the smooth day-to-day running of the branch. Key Responsibilities: * Processing sales orders, quotations, and payments accurately * Building and maintaining strong relationships with trade customers * Assisting customers with plumbing and heating product enquiries * Handling telephone and email enquiries professionally * Supporting goods in/out and stock replenishment when required * Maintaining a clean, organised, and safe trade counter environment * Working closely with warehouse and branch colleagues to ensure efficient customer service * Upselling products and promoting current offers where appropriate Requirements / Skills: * Previous experience within a plumbing & heating merchant or builders merchant preferred * Strong customer service and communication skills * Good knowledge of plumbing and heating products advantageous * Confident using computer systems and processing orders * Ability to work in a fast-paced environment * Reliable, organised, and a strong team player * Sales-focused with a proactive attitude * Full UK driving Licence How to Apply To apply, please send your CV and a brief covering note to (url removed) or contact Nathan on (phone number removed) KBB Recruitment are acting as the employment agency for this position