IT Infrastructure Support

Description The Role We’re looking for a proactive and experienced IT professional to join our dynamic IT team. This is a fantastic opportunity to play a key role in supporting and shaping a modern, forward-thinking organisation. Reporting to the Head of IT, you’ll be instrumental in maintaining and enhancing our network and server infrastructure, ensuring our systems run smoothly and efficiently. You’ll work across a wide range of technologies, gaining exposure to both day-to-day support and exciting project work. This role is ideal for someone who enjoys a fast-paced environment, thrives on solving problems, and takes pride in delivering excellent service. You’ll collaborate with colleagues across the business, making a real impact while continuously developing your own skills. ** SITE BASED: PO21 3PX NO AGENCIES PLEASE What You’ll Be Doing: • Supporting and maintaining core IT infrastructure, including servers, networks, firewalls, and backup systems • Acting as a key point of contact for IT support, helping users resolve issues quickly and effectively • Monitoring systems proactively to prevent issues before they arise • Contributing to the design and implementation of network solutions (LAN, WAN, and wireless) • Supporting and delivering IT projects alongside day-to-day operations • Managing and maintaining Active Directory and other core Microsoft services • Identifying and driving improvements to systems, processes, and technologies • Creating and maintaining clear, high-quality documentation and user guides • Providing user training and guidance to improve overall IT adoption • Taking part in an on-call rota to support critical incidents (approx. 1 week in 7) Requirements What We’re Looking For: • 3–5 years’ experience in a network or infrastructure support role • Strong hands-on experience with servers, networking, and security technologies • A proactive, solutions-focused mindset with a passion for continuous improvement • Excellent communication skills, with the ability to explain technical concepts clearly • A strong customer-focused approach and commitment to delivering high-quality service • Ability to manage priorities and work effectively in a fast-paced environment Technical Experience: You’ll have solid experience in several of the following: • Virtualisation technologies (ideally VMware) • Microsoft Windows Server 2016 & above • Active Directory and Group Policy • Microsoft Exchange • Cisco switching and VLANs • Firewall technologies (preferably FortiGate) • Network monitoring and printing solutions • Structured cabling (including Cat5 termination) Nice to Have (but not essential): • Knowledge of ITIL practices • Microsoft or Cisco certifications • Experience with HP server hardware • Microsoft Skype for Business or SharePoint • Cisco wireless technologies • Exposure to ERP or telephony systems Benefits Why Work for Barfoots? • Investors In People Silver Award status. • Company pension scheme • 24/7 Online GP access • Life Assurance • Employee Assistance Program • Benefits Platform • Development opportunities • Discounted leisure membership • Discounted vegetable box scheme • Cycle to work scheme • Free onsite parking • Approved training centre for Highfield qualifications • Committed to Sustainability