Business Systems Delivery Analyst

This is a critical, delivery-focused role accountable for translating business demand into delivery-ready solutions, ensuring work is clearly defined, prioritised, and executed with pace. The role exists to ensure the business has efficient, low-friction delivery pipelines, where unnecessary admin is reduced, meetings are minimised, and work flows cleanly from idea through to completion—while maintaining appropriate coordination, consistency, and clear communication of delivered features. ________________________________________ Core Expectations 1. Own and Drive Solution Readiness Act as the single accountable owner for solution shaping prior to delivery Translate business demand into clear, structured, delivery-ready work Define the most efficient and least complex approach with relevant teams Ensure all work entering delivery is understood and actionable This role ensures teams start with clarity, not rework or back-and-forth ________________________________________ 2. Own Backlog Quality, Structure & Flow Maintain a high-quality, well-structured backlog Ensure: Tickets are clear, concise, and complete No duplication or unnecessary detail Work is prioritised and actionable  Drive consistency in backlog standards across squads A cluttered or inconsistent backlog creates admin and confusion—it is actively managed and standardised ________________________________________ 3. Apply the Right Level of Definition (Avoid Over-Specification) Define work to the appropriate level of detail based on complexity In some cases, keep tickets succinct to allow engineer creativity and ownership  Agree the level of detail with the relevant delivery team  Avoid over-specification that slows delivery or limits better technical solutions  Clarity is required - but over-engineering requirements is avoided ________________________________________ 4. Eliminate Unnecessary Admin (Not All Admin) Remove the need for: Repeated clarification Rework due to poor requirements  Duplicate data entry or tracking Ensure essential admin is: Lean Value-adding Consistent  Challenge unnecessary process or documentation Admin is reduced and streamlined - not avoided where it adds value ________________________________________ 5. Reduce Meeting Dependency Ensure work is clear enough to avoid unnecessary meetings Replace meetings with: Well-written tickets Clear acceptance criteria Structured updates Engage in meetings where: Decisions are required Blockers need resolving Coordination across squads where applicable Meetings are for decisions and coordination—not clarification ________________________________________ 6. Own Prioritisation from a Delivery Perspective • Prioritise work based on:  o Business impact  o Delivery feasibility  o Dependencies and sequencing  • Balance demand with team capacity  • Ensure focus on high-value work only This role ensures effort is spent on what matters most ________________________________________ 7. Own the Flow of Work End-to-End Own work from idea through to delivery completion  Ensure:  Work progresses without delay Dependencies are managed Blockers are removed quickly Coordinate across squads where required to maintain flow Nothing should stall, drift, or break across team boundaries ________________________________________ 8. Drive Delivery with Pace & Control Maintain momentum across all delivery activity  Ensure:  Weekly progress is visible  Delivery commitments are met  Risks are addressed early  Follow through until delivery is complete  This role drives outcomes, not process for process' sake ________________________________________ 9. Track Outcomes & Support Value Realisation Track delivery outcomes post-release Work with: IT Business Partner Change Manager Ensure solutions: Are used effectively Deliver expected value Delivery is not complete until value is realised ________________________________________ 10. Communicate Delivered Features Effectively When necessary, support communication of features to relevant stakeholders  Ensure communication is:  Clear  Concise  Targeted  Avoid over-communication or unnecessary forums  Communication is purposeful and outcome-focused ________________________________________ 11. Drive Continuous Improvement Identify opportunities to:  Simplify processes  Remove inefficiencies  Reduce admin and friction Gather feedback and feed improvements into the backlog  Every iteration should reduce effort and improve flow ________________________________________ 12. Leverage AI to Enhance Capability Use AI to: Improve requirement quality Speed up documentation and structuring Reduce manual effort Embed AI into day-to-day workflow where it adds value  AI is used to increase quality and efficiency - not replace thinking ________________________________________ 13. Consistency & Work Ethic Operate as a one-team member of the delivery function Set the standard for:  Quality of work  Clarity of tickets  Efficiency of delivery Punctuality, following process and communication Demonstrate: Strong ownership Attention to detail  Consistency in approach  Drive alignment across squads This role sets the bar - not follows it ________________________________________ Simple Expectation Statement "Define work clearly at the right level, reduce unnecessary admin and meetings, enable engineer ownership, and drive delivery flow with consistency, and smart use of AI." Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement – 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please