Service Centre Representative

Job Title: Service Centre Representative Location: Coventry (Hybrid working available after probation) Job Type: Full-time, Permanent Hours: Monday to Friday (rotating shifts) Shift Pattern: * 7:30am – 4:00pm * 8:00am – 4:30pm * 8:30am – 5:00pm (Rotating weekly) About the Role: We are currently recruiting for a Service Centre Representative to join a well-established and fast-paced organisation within the logistics and supply chain sector. This is a busy and varied role, ideal for someone who thrives in a dynamic environment and enjoys problem-solving, customer interaction and coordination across multiple teams. Key Responsibilities: * Acting as the first point of contact for customer queries via phone and email * Managing and resolving service-related issues efficiently * Coordinating with internal departments including transport and operations * Monitoring and updating internal systems with accurate information * Ensuring high levels of customer service are maintained at all times * Managing multiple priorities in a fast-paced environment Requirements: * Previous experience within a customer service, coordination or administrative role * Experience within logistics, supply chain or FMCG environments (desirable) * Strong communication skills, both written and verbal * Ability to work under pressure and manage a high workload * Excellent organisational skills and attention to detail * Proactive and solutions-focused approach What’s on Offer: * Competitive Salary * Hybrid working available after probation * Supportive and collaborative team environment * Opportunity to develop within a stable and growing business Additional Information: This is a high-volume role that requires resilience and the ability to remain calm under pressure. It is well suited to candidates who enjoy working in a fast-paced, team-focused environment. Apply now to be considered, or contact us directly for more information