Trainee IT Support Technician

Job Introduction We are currently recruiting for a Trainee IT Support Technician to join our busy IT Department at our Head Office in Stratford-upon-Avon. Working hours are 8:30 am to 5:30 pm, Monday through Friday, with a one-hour lunch break. Basic salary of £26,500 plus benefits. Role and Responsibilities Setting up user logins for in house systems and creating ID cards for new staff Closing access for staff who are leaving Ensuring the internal company directory is kept up to date Troubleshooting & resolving 1st Line IT issues. Logging and managing IT support tickets to completion or escalating to 2nd line support. Administering internal systems to assist in the smooth running of the department day-to-day.Full training will be provided, but a good knowledge of the following would be preferable. Windows 11. Microsoft Office 365. iOS & Android.The following skills would be desirable. Strong troubleshooting skills, with a logical and methodical approach to identifying and resolving technical issues. The ability to communicate clearly and effectively with users of varying levels of IT knowledge. Excellent telephone manner and active listening skills. The ability to work effectively as part of a small team.What we offer 25 days holiday plus bank holidays Company Pension Wellness Programme Sick Pay Group life insurance Staff discount on car servicing Listers Benefits – discounts on retailers, restaurants, cinemas & holidays Long service and loyalty incentives Staff referral scheme In-house, manufacturer & professional qualifications Free Parking / On-site Parking Company EventsWhy Listers? Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you