Hire Controller

Our client, a well-established and growing plant and equipment hire business, is looking to add a proactive and organised Hire Controller to its busy operations team based in Glasgow. This is a fantastic opportunity for someone who enjoys a fast-paced environment, has strong coordination skills, and thrives on delivering excellent customer service. You’ll play a key role in ensuring hire operations run smoothly while supporting customers and internal teams throughout the full hire process. The Role: As Hire Controller, you’ll be responsible for coordinating equipment hires from initial enquiry through to off-hire, ensuring customers receive a seamless and efficient service. Key responsibilities: * Acting as the first point of contact for customer hire enquiries * Managing quotations, bookings, deliveries, and off-hires * Coordinating logistics and equipment movements to meet customer requirements * Liaising with transport, workshop, and depot teams to maximise fleet utilisation * Maintaining accurate hire records and operational documentation * Supporting operational efficiency and customer satisfaction across the depot * Identifying opportunities to improve processes and service delivery The Candidate: * Previous experience as a Hire Controller with the plant, equipment or tool hire industry * Strong organisational and multitasking abilities * Excellent communication skills, both written and verbal * Good attention to detail and administrative accuracy * A proactive and solutions-focused mindset * Confidence using CRM systems and Microsoft Office packages * A positive, team-oriented attitude with a willingness to learn and develop What’s on offer: * £35-38k basic with regular reviews to ensure your compensation stays aligned with industry standards * Company Sick Pay, offering peace of mind in times of illness with financial support when you need it most * Extra Holidays, with flexible buy/sell options for added flexibility * Tailored Learning Opportunities through our dedicated Learning & Development programme * Employee Discount Scheme and a wide range of staff perks * Life Assurance and a contributory Company Pension Scheme for peace of mind * Supportive Wellbeing Programmes, including an Employee Assistance Programme (EAP) and family-friendly policies