Call Centre Operative

Shift: Monday – Friday, 8am-6pm (rotational shifts – 37.5 hours per week) The Role We are looking for a confident and customer-focused Call Centre Operator to join a busy and fast-paced customer service team. This is a predominantly phone-based role, handling a high volume of inbound customer calls daily whilst delivering an excellent customer experience. Key Responsibilities * Handle a high volume of inbound customer calls daily (approximately 40 calls per day). * Deliver professional, friendly, and efficient customer service on every interaction. * Resolve customer queries at first point of contact wherever possible. * Manage customer enquiries relating to accounts, billing, appointments, and general support. * Respond to customer communications via phone, email, webchat, and social media. * Accurately log all customer interactions and update internal systems. * Escalate complaints and complex queries in line with company procedures. * Work towards individual and team performance targets and KPIs. * Support customers using online self-service platforms and digital tools. * Work collaboratively with internal departments to ensure smooth resolutions. About You We’re looking for someone who: * Has previous experience within a call centre, contact centre, or high-volume customer service environment. * Is confident handling a large number of customer calls daily. * Has excellent communication and listening skills. * Remains calm and professional under pressure. * Is confident using multiple computer systems and Microsoft Office. Experience & Qualifications * Minimum 2 years’ experience within customer service or call centre operations preferred. * GCSEs (or equivalent) and/or NVQ Level 2–3 in Customer Service or Administration preferred. Interested? Apply now