Senior Support Engineer

Role: Senior Support Engineer Location: London (Hybrid – 4 days on-site) Salary: Up to £45,000 + bonus Benefits: Share plan, private healthcare, enhanced annual leave, pension, life assurance, mental health support, gym discounts and more Our client, a leading technology and infrastructure organisation, is hiring a Senior Support Engineer to support and maintain operational technology across a London-based client estate. This role offers the opportunity to work within a highly collaborative engineering team, delivering exceptional support while helping shape and improve service operations. You’ll play a key role in ensuring high-quality technical support across modern workplace technologies, endpoint management, identity platforms, and security tooling. What you’ll do Provide 2nd/3rd line support across enterprise technology platforms Manage and resolve incidents, service requests, and escalations within agreed SLAs Administer macOS, Google Workspace, Okta, Jamf and endpoint security platforms Support onboarding/offboarding workflows and identity management integrations Monitor device compliance and drive proactive remediation activities Produce root cause analysis reports and contribute to continual service improvement Manage ticket queues and coordinate with third-party suppliers where required Support monthly service reviews with KPI and SLA reporting Build strong stakeholder relationships across technical and operational teams You’ll work closely with service delivery, account management, and engineering teams to ensure a consistently high standard of support and customer satisfaction. What we’re looking for Experience in a 2nd/3rd line support role within an MSP or in-house environment Strong macOS administration experience Advanced knowledge of Google Workspace Experience with Okta or other identity and access management platforms Knowledge of endpoint management and security tooling including Jamf and SentinelOne Understanding of IT infrastructure and security best practices Excellent communication and stakeholder management skills Strong organisational and time management capability The ideal candidate will be proactive, calm under pressure, detail-oriented, and comfortable working in a fast-paced technical support environment. Why join? Up to £45k salary plus bonus Hybrid working with 4 days on-site in London Opportunity to work with modern cloud-first technologies Strong benefits package including healthcare and share scheme Career development and certification support Apply now to join a growing technology team delivering exceptional support and operational excellence