Tenancy Sustainment Officer

Tenancy Sustainment Officer £21,884.80 a year Stoke-on-Trent / Agile Hours per week 30 Contract type Permanent As a Tenancy Sustainment Officer, you’ll work with the Tenancy Sustainment Team to deliver high-quality Tenancy Sustainment to our Customers who are vulnerable and/or have complex needs, living in their accommodation in the Stoke on Trent area. What you’ll do: * Providing contact, advice, and guidance to customers including preparation and delivery of occupancy agreements, tenancy handbooks and information packs and sign-ups. * Assisting with all areas of move-in to make sure new residents are made to feel comfortable. * Maintaining tenancy conditions and making sure that properties and stock are maintained. * Dealing with enquiries and complaints from tenants and members of the community or public. * Making sure regular property and health and safety inspections and report any issues to the relevant teams. Who you are: * Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice. * Experience of working in housing and/or dealing directly with the public/ customers in a busy service environment. * Experience of dealing with complex behaviour. * Great communication and problem-solving skills. * Full UK Driving License with own vehicle for work purposes. * DBS check required. Apply now! We may close this vacancy early if we receive a high volume of applications. #Stoke #StokeonTrent #Homelessness #Permanent #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis Who we are We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident. Homelessness isn’t a choice. It can happen to anyone. Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas. Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own. Join us on our fight to make homelessness history across Staffordshire and everywhere