Service Advisor

We are recruiting for a Service Advisor for our client on a full time permanent basis in Lincoln. Our client is a well established and forward thinking automotive business with a strong reputation for innovation and employee development. They offer excellent benefits including: * 25 days’ annual leave plus bank holidays (increasing with service) * Life assurance * Pension scheme * Range of discounts on vehicle purchase, servicing, and lifestyle perks Day to day, you’ll act as the key link between customers and the workshop, ensuring a smooth and professional experience from initial booking through to vehicle collection. You’ll welcome customers, keep them updated throughout the service process, and manage follow-ups to maintain strong relationships and high levels of customer satisfaction. The role will also involve handling administrative tasks accurately, advising customers on maintenance and repair needs, and supporting with future service planning. What our client is looking for: * Previous experience in a customer facing role is essential * Strong organisational skills with excellent attention to detail and the ability to manage your own workload * Confident communication skills, with the ability to build rapport and handle queries professionally * A team oriented approach, with the ability to remain calm under pressure and use systems effectively to keep customers informed * A genuine passion for delivering a high standard of customer service and creating a positive experience for every customer This is a fantastic opportunity for someone looking to build or develop a career within the automotive sector, working in a supportive and customer-focused environment with clear progression opportunities. Working hours are 45 hours per week, Monday to Friday with Saturday mornings on a rota basis. Annual Salary: £30,000 basic plus bonus structure If you’re interested please feel free to get in touch with Macy at Reflect Recruitment Group. Reflect Recruitment Group is operating as an employment agency under the Employment Agencies Act 1973