Hospitality Team Leader - 12 month FTC

As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact at RSM UK We are looking for a Hospitality Team Lead to join our London office on a 12-month FTC, to support two separate elements of client/guest hospitality – Front of House and catering. Based on the reception desk, the front of house duties requires the employee to act as the first point of contact for guests to the office, ensuring that the highest standards of client service are always maintained, and to competently manage the meeting room booking system. The catering duties, based out of the client kitchen, require the employee to aid the Hospitality Manager and Hospitality Team Leader with all aspects of meeting room management and catering. You’ll make an impact by: * Maintaining front of house areas including meeting rooms, and managing the meeting room booking system * Meeting and greeting guests in a confident and professional manner and building a rapport with clients * Liaise with relevant persons to agree catering requirements for upcoming meetings and events * Preparing refreshments for meetings following a room-booking schedule and clearing and disinfecting rooms after use * Maintaining all daily duties as per the food management system daily schedules, in line with the health and safety food handling requirements * Supporting large scale events under the guidance and direction of the Hospitality Manager What we are looking for: We value diverse experiences and perspectives. Here’s what we’re looking for in our ideal candidate: * Flexibility needed around working hours to meet the needs of the business on occasions such as evening events * Availability to work evenings (sufficient notice is provided) up to 3 per week * Previous experience within front of house and hospitality/catering * Experienced in working within a fast paced, customer service role * Excellent communication and interpersonal skills * Self-motivated and able to work on own initiative within a team environment * Reliable and flexible attitude with the ability to remain calm under pressure * Strong team player who is willing to support colleagues within the department What we can offer you: We recognise that our people are our most important assets. That’s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. * 26 Days Holiday (with the option of purchasing additional days) * Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP. * Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team