Customs & Road Freight Supervisor

Job Title: Customs & Road Freight Supervisor Location: Redditch (Office-based) Salary: Up to £38,000 DOE Hours: Monday to Friday, 11:30am – 8:00pm (1-hour lunch break) About the Role An opportunity has arisen to join a busy Irish operations team within an international logistics environment. This senior-level Customs & Road Freight Supervisor role will provide oversight and operational support across road freight export activities, with a strong focus on customs compliance and documentation accuracy. You will play a key role in ensuring smooth export operations into Ireland, supporting agents, customers, and internal teams in maintaining full customs compliance in a fast-paced and highly regulated environment. Key Responsibilities Road Freight & Export Operations * Manage and complete daily road freight export files * Liaise with agents and suppliers to ensure timely movement of goods * Ensure all files are accurately costed, invoiced, and maintained * Support operational efficiency within the Irish export team Customs Compliance & Documentation * Ensure compliance with all relevant customs procedures and regulations * Review customs documentation during customer onboarding * Support correct application of TSS entries, IMMI’s, and full Northern Ireland declarations * Assist in implementing procedural updates and changes across the team * Monitor upcoming customs legislation and communicate potential impacts internally and externally Customer & Stakeholder Support * Provide guidance and support to customers regarding customs requirements * Ensure adherence to Standard Operating Procedures aligned to customer needs * Liaise with internal teams, agents, and suppliers as required Administration & Reporting * Maintain accurate records of shipments and customs documentation * Support accurate costings and invoicing processes * Undertake additional tasks as directed by management Requirements Experience * Strong knowledge of exports into Southern Ireland * Solid understanding of TSS entries, IMMI’s, and full Northern Ireland customs declarations * Previous experience in customs or freight forwarding environment (essential) Qualifications * Level 2 Customs Practice & Procedure Award * Level 3 Certificate in Customs Compliance * Level 4 Certificate in Advanced Customs Compliance or equivalent customs qualifications Skills * High level of accuracy and attention to detail * Strong organisational and time-management skills * Proactive problem-solving approach * Confident communicator with a positive, team-focused attitude * Good working knowledge of Microsoft Excel