Site Operations Manager

Site Operations Manager Leeds | £45,000 + Bonus (up to £5,000) Lead Operations. Drive Performance. Deliver in a Critical Environment. We are recruiting for a Site Operations Manager to lead the delivery of Soft FM services within a fast-paced, highly regulated, 24/7 operational environment. This is a hands-on leadership role, responsible for ensuring safe, efficient, and high-quality service delivery across a complex site. You will lead teams, manage performance, and work closely with key stakeholders to maintain operational excellence in a time-critical setting. The Role Lead the day-to-day delivery of site-based Soft FM operations Ensure services are delivered safely, efficiently, and in line with performance standards Manage workforce planning, resource allocation, and operational output Champion a strong health & safety culture, ensuring full compliance at all times Act as the key escalation point for operational issues and service delivery challenges Build and maintain strong relationships with clients and on-site stakeholders Monitor KPIs, budgets, and performance, driving improvements where required Lead, coach, and develop teams to deliver consistently high standards Respond to operational disruptions, ensuring continuity of service Drive continuous improvement across service delivery, safety, and efficiency About You Proven experience in an operational leadership role within a fast-paced, regulated environment Background in Soft FM, facilities management, or operational services within a critical environment Strong leadership capability, with experience managing large or multi-functional teams Experience operating within a 24/7, shift-based environment Solid understanding of health & safety and compliance Commercially aware, with experience managing performance, costs, and efficiency Strong stakeholder management and communication skills Calm, decisive, and solutions-focused under pressure What’s on Offer £45,000 base salary Performance bonus up to £5,000 Opportunity to lead within a high-profile, operationally critical environment A role with real impact on service delivery, safety, and performance If you’re an operational leader who thrives in fast-paced, high-pressure environments and enjoys driving performance through people, process, and safety, we’d welcome a confidential conversation