Customer Service Associate

Customer Service Associate Job Location: Poole, Dorset Job Type: Temporary, up to 3 months Salary: £13.46 per hour / £28,000 per annum Hours: 40 hours per week, Monday – Friday 8.00am – 5.00pm A long-standing, family-owned business based in Poole are looking to recruit a Customer Service Associate on temporary basis. You will be delivering excellent service across phone and email, manage customer queries, process orders, update CRM records, and work proactively to resolve issues and support sales. Key duties include: * Handling inbound and outbound customer calls and emails * Logging all interactions accurately in CRM * Resolving order, delivery, return and complaint queries * Processing sales orders and customer updates * Working to agreed KPIs and service levels You will need: * Strong customer service and communication skills * A proactive, organised and detail‑focused approach * Confidence using systems and managing multiple tasks * A positive, professional attitude with high integrity For more information on this position, company or to apply for this role, please either contact our recruitment team on (phone number removed) or send your CV. Those who have the right skills and experience, our aim is that you will hear back from us within 24 hours but due to the high number of applications we are receiving at present, we are unable to respond to every application individually so If you do not hear from us within 3 days please assume that your application at this stage has not been successful. As new positions arise we will review any applications already made to us and may contact you about other suitable roles. Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender. By completing our application process, you are authorising us as a Recruitment Agency to contact you in connection with your application by email and / or telephone & SMS under GDPR Article 6(1) (a) and you are also consenting to receiving information via the same means in relation to Resource Recruitment providing you with work finding services. Our Privacy Policy can be viewed on our website under the Privacy Policy tab on our website. Should you wish, you may opt out at any time