Field Service Engineer - (EV / Charging Infrastructure)

Field Service Engineer - (EV / Charging Infrastructure) – Join a Founding Team Shaping the Future of Energy Are you ready to be part of something from the ground up? A fast-growing start-up is entering an exciting new phase in the energy sector, and we’re looking for a Field Service Engineer to help build, shape, and lead their technical support function from day one. This is more than a job, it’s an opportunity to influence how they support customers, design processes, and scale a high-impact service team in the rapidly evolving world of energy storage and electrification. About the Role As a founding member of the technical support team, you’ll play a critical role in developing their customer service capability. You’ll work hands-on with customers while also helping define the systems, processes, and strategy that will support our growth. Key Responsibilities • Design and implement a robust support system, capturing repair data and known fixes • Work closely with internal stakeholders to improve service delivery and knowledge sharing • Conduct site visits to diagnose, repair, and support installations • Provide clear, actionable feedback to engineering teams to drive product improvements • Develop documentation, processes, and customer support best practices • Build strong relationships with customers and internal teams • Contribute to team development and future growth strategy What We’re Looking For • A proactive, problem-solving mindset with strong diagnostic skills • Comfortable working in a fast-paced, evolving start-up environment • Willingness to travel and occasionally work evenings/weekends • Strong communication skills and a customer-first attitude • Ability to work independently while helping shape a collaborative team culture Experience & Qualifications • Full, clean driving licence (essential) • Experience with high-voltage systems, electric vehicles, or EV charging infrastructure (highly desirable) • Background in field service, mobile support, or breakdown operations (3+ years preferred) • Experience with remote diagnostics and troubleshooting tools • Electrical qualifications (commercial or industrial) are advantageous • Proficiency in Microsoft Office (Excel, Word, PowerPoint) or similar productivity tools • Experience using CRM or service management systems is a plus • Strong documentation and reporting skills Why Join the business? • Be a founding member of a growing team with real influence • Shape the future of customer support in a cutting-edge industry • Work in a dynamic, mission-driven environment • Significant opportunity for personal and professional growth If you’re someone who thrives on building, improving, and making a tangible impact, we’d love to hear from you