Legal Relay Administrator (Call Handler)

Anderson Knight is recruiting for a Legal Relay Administrator (Call Handler) to join our client’s Compliance team on a 3-month FTC, based in Glasgow. This is an exciting opportunity to join a growing Legal Relay Team supporting the Motor Finance Consumer Redress Scheme. You’ll play a key role in handling inbound calls, managing customer complaints, and supporting the wider compliance function. Reporting to the Legal Relay Team Leader, you will be responsible for delivering a professional and efficient service to customers, Claims Management Companies (CMCs), and third parties, ensuring all interactions are handled in line with FCA guidelines. Hours: 35 hours per week (primarily Monday – Friday, 9am – 5pm, with some flexibility required) Salary: £23,500 Key Responsibilities: • Handle inbound customer calls, providing clear, accurate, and professional information. • Log and manage customer and CMC complaints in line with company procedures and FCA regulations. • Manage shared team inboxes, ensuring all queries and complaints are recorded or escalated appropriately. • Follow up on call-back requests and ensure timely resolution within agreed timescales. • Liaise with customers, solicitors, and third parties via phone and email to gather required information. • Support Legal Relay Analysts with complaint investigations and responses. • Assist the wider Compliance team where required. Required Skills & Experience: • Previous call handling or customer service experience. • Strong communication and interpersonal skills. • Excellent attention to detail and organisational skills. • Ability to manage multiple tasks and work efficiently in a fast-paced environment. • Proficiency in Microsoft Office (Word and Excel). • Financial services experience is beneficial but not essential. What’s on Offer: • Opportunity to gain experience within a compliance and financial services environment. • Full training and ongoing support provided. • Potential for development within a growing team. If you’re interested in this opportunity, please submit your CV in confidence