Telesales Team Leader

Red Recruitment is recruiting a driven, results-focused and people-oriented individual to join our client in Boldon as a Telesales Team Leader. You will play a key role in leading and developing a small telesales team, ensuring high performance, strong morale and consistent delivery of qualified appointments for the new business function. This is a fantastic opportunity for someone with leadership experience in a sales environment who enjoys coaching others and driving results. Benefits and Package for Telesales Team Leader: * Salary: £31,746 - £34,254 DOE * Hours: 40 hours, Monday-Friday 8am to 6pm, Saturday & Sunday 9-5 (working approx. 1 in 3 weekends). * Contract: Permanent * Location: Boldon * Competitive holiday allowance * Opportunity to progress personally and professionally * Supportive and collaborative team environment Key Responsibilities of Telesales Team Leader: * Lead and supervise a small telesales team, ensuring targets and objectives are consistently met * Support the team in booking high-quality appointments from inbound and outbound enquiries * Coach and develop team members through regular training and one-to-one sessions * Monitor individual and team performance, providing feedback and implementing improvements * Oversee day-to-day telesales operations, ensuring efficient processes and workflows * Act as the escalation point for team queries and support with complex enquiries * Motivate the team by fostering a positive, target-driven environment and introducing incentives * Ensure accurate data capture and effective use of CRM systems * Liaise with internal stakeholders to support business objectives and optimise performance * Assist with recruitment, onboarding and training of new team members * Manage attendance, performance tracking and reporting in line with company procedures Key Skills and Experience of Telesales Team Leader: * Proven experience in a telesales or sales leadership role * Strong ability to motivate, coach and develop a team * Excellent communication skills, both verbal and written * Ability to manage multiple priorities and meet deadlines * Strong analytical skills with the ability to interpret performance data * Confident using CRM systems and Microsoft Office tools * Ability to build strong working relationships across teams * Results-driven with a proactive and positive approach * Experience within a sales or contact centre environment is highly desirable If you have the relevant skills and experience and are interested in the position as a Telesales Team Leader, please apply now! Red Recruitment (Agency)