Housing Options Officer

Housing Options Officer – Homeless Services Birmingham / Solihull | £26.50 Umbrella | Full-Time | Hybrid | Temp Are you passionate about preventing homelessness and supporting vulnerable individuals? We are working with a well-established housing provider seeking an experienced Housing Options Officer to join their Homeless Services team on an interim basis. This is a hybrid role, combining office-based, home working, and community-based support. Vacancy Brief * Role: Housing Options Officer * Contract: Interim (initial short-term assignment) * Hours: Full time – Monday to Friday * Working Pattern: There is no WFH. it is likely the successful candidate will be out in the district or in the office on average 4 days a week * Location: Birmingham / Solihull (office, home & community-based working) * Pay Rate: £26.50 Umbrella * Compliance: DBS not required * Travel: Full UK driving licence & access to a vehicle essential Key Responsibilities * Provide frontline housing advice to individuals and families at risk of homelessness * Assess applications in line with the Housing Act 1996 and Homelessness Reduction Act 2017 * Manage a caseload from initial contact through to resolution, including complex cases * Develop personalised housing plans focused on prevention and relief of homelessness * Secure suitable accommodation options including temporary and long-term housing * Conduct home visits, office interviews, and attend multi-agency meetings * Support vulnerable clients with a range of needs including mental health, domestic abuse, and substance misuse * Work collaboratively with external partners including local authorities, landlords, and support services * Maintain accurate case records and ensure compliance with legislation and policy Skills & Experience Required * Experience working in Housing Options / Homelessness / Housing Advice * Strong knowledge of homelessness legislation and statutory duties * Experience managing complex caseloads in a fast-paced environment * Ability to support vulnerable clients and handle sensitive situations * Strong assessment, decision-making, and problem-solving skills * Excellent communication and organisational skills * Experience working with multi-agency partners * IT literate with case management systems What This Role Offers This is an excellent opportunity to join a busy and supportive team where you can make a direct impact on preventing homelessness and improving outcomes for vulnerable households. Housing Options Officer – Homelessness – Housing Advice – Homeless Prevention – Housing Act 1996 – Homelessness Reduction Act 2017 – Temporary Accommodation – Housing Needs – Local Authority – Social Housing – Tenancy Sustainment – Safeguarding – Domestic Abuse – Rough Sleeping – Vulnerable Adults – Case Management – Multi-Agency Working – Housing Solutions