Facilities Manager - Soft Services

Facilities Manager - Soft Services Location: Kidderminster Salary: £45,000 - £55,000 + excellent benefits We're supporting a highly innovative, international engineering organisation at the forefront of advanced propulsion systems, delivering complex, safety-critical products into the defence sector. We're looking for a proactive, people-focused Facilities Manager to lead the delivery of high-quality workplace and soft facilities services across a busy, multi-functional site. This role is all about creating a safe, efficient, and well-run environment where people can perform at their best. You'll take ownership of day-to-day facilities operations, service partners, and team leadership - ensuring a seamless workplace experience for all stakeholders. What you'll be responsible for Leading the delivery of soft FM services including cleaning, security, waste, catering, and front-of-house Ensuring a safe, compliant, and well-maintained working environment for all employees and visitors Managing third-party service providers, driving performance against SLAs and KPIs Building strong relationships with internal stakeholders and acting as a key point of contact for workplace services Overseeing day-to-day facilities operations and resolving issues quickly and effectively Supporting minor works, refurbishments, and workspace improvements Driving service improvements, efficiencies, and cost optimisation initiatives Leading, developing, and motivating on-site teams to deliver consistently high standards Supporting business continuity and responding to incidents or emergencies when required What you'll bring Essential: Proven experience in a Facilities Management role with a strong soft services focus Experience managing outsourced service providers and contracts Strong stakeholder management and communication skills Good understanding of health & safety and workplace compliance Desirable: IOSH or equivalent H&S qualification Membership of a professional body (e.g. IWFM) Experience using CAFM or facilities systems You'll thrive in this role if you: Are highly organised and take pride in delivering a great workplace experience Build strong relationships and influence stakeholders Are proactive, solutions-focused, and calm under pressure Enjoy leading teams and getting the best out of service partners Take ownership and drive standards consistently Why this role matters You'll play a key role in shaping the day-to-day workplace experience - ensuring services run smoothly, standards are high, and the environment supports productivity, wellbeing, and engagement. If you enjoy leading from the front, improving services, and making a visible impact, this is a great opportunity to step into a role where you can truly add value