Retail Travel Manager

Platinum Travel Recruitment are seeking an experienced Retail Travel Manager to join a fabulous dynamic, independent travel agency offering personalised services to create extraordinary travel experiences. With a combination of welcoming retail locations and a convenient online booking platform, we make vacation planning effortless and accessible. Whether it's a weekend escape, a family holiday, or a once-in-a-lifetime adventure, our client is dedicated to delivering unique journeys that perfectly suit our customers' desires and needs. Retail Travel Manager - Purpose of the Role The Retail Travel Manager shall be responsible for the overall leadership, commercial performance, and operational management of store. A key element of the role is leading a modern travel retail approach that combines traditional travel agency sales with dynamic packaging and tailor-made travel design. The Retail Travel Manager will lead the team in confidently selling both traditional supplier products and custom-built travel experiences, ensuring the store delivers expert advice, exceptional value, and unique holiday solutions for customers. Retail Travel Manager – Duties: * Lead the branch in achieving and exceeding sales targets and commercial objectives. * Drive revenue growth through proactive sales leadership and effective conversion of customer enquiries. * Maintain strong personal sales performance while supporting the wider team to achieve individual targets. * Support the team in selling a broad range of travel products including package holidays, cruise, tailor-made holidays, and dynamically packaged travel. * Maintain strong working relationships with destination management companies, airline consolidators, cruise suppliers, and specialist travel providers. * Provide coaching, mentoring, and development support to Travel Consultants and senior team members. * Lead by example in sales performance, professionalism, and customer service. * Build strong customer relationships that encourage repeat business and referrals. Retail Travel Manager – Essential Requirements: * Retail Travel Management experience within the travel industry is imperative. * Strong leadership and people management capability. * Proven sales ability with a strong track record of achieving commercial targets. * Experience in building and selling tailor-made travel itineraries. * Understanding of dynamic packaging and the ability to combine multiple travel components into protected holiday packages. Retail Travel Manager – Benefits: * Competitive base salary negotiable dependent on experience * Uncapped commission structure * Day off on your birthday * Familiarisation trips * Training and career development opportunities * Employee travel discount * Flexible rota patterns & sociable working hours, no Sundays or Bank Holidays. * Opportunity to influence the growth and culture of a brand-new retail store. * A vibrant, supportive working environment. * A chance to be part of a new and exciting brand with big plans. Locations ideal for the Retail Travel Manager role include includes Leicester, Packington, Ashby-de-la-Zouch, Walton on Trent, Burton-upon-Trent, Atherstone, Lichfield, Walsall & surrounding