Overview An excellent opportunity for an experienced HVAC Engineer seeking to transition away from hands-on fieldwork into a technical, coordination-focused position. This newly created role supports senior leadership and field engineers, with a strong emphasis on technical problem-solving, operational efficiency, and high-quality project delivery. You will act as a key technical link across multiple projects, supporting complex HVAC installations, improving internal processes, and ensuring smooth delivery from design through to commissioning. Key Responsibilities Technical Support * Provide remote diagnostics and technical support to field engineers * Troubleshoot complex HVAC system faults across VRV/VRF, multi-split, and ventilation systems * Act as the central technical point of contact for project teams Design & Quotation Support * Produce basic HVAC system designs and support more complex project designs * Carry out heat loss and related technical calculations * Liaise with manufacturers to confirm technical specifications and system suitability Procurement & Logistics * Order HVAC equipment, components, and materials * Manage supplier relationships, lead times, and warranty claims * Coordinate timely delivery of materials to site to support project schedules Compliance & Documentation * Lead F-Gas compliance activities, including logbooks, inspections, and audits * Produce RAMS (Risk Assessments and Method Statements) * Maintain O&M manuals, commissioning documentation, and CAD drawings Customer & Project Coordination * Support clients from initial enquiry through to project completion * Maintain strong, professional client relationships * Conduct site surveys and provide on-site technical support when required Candidate Profile * Proven experience within the HVAC industry (air conditioning and ventilation systems essential) * Strong diagnostic, fault-finding, and problem-solving abilities * Experience with VRV/VRF, multi-split, and ventilation systems * Highly organised with strong attention to detail * Commercially aware with a strong customer service mindset Essential Requirements * Relevant HVAC qualification (e.g. F-Gas certification, NVQ Level 2/3 or equivalent) * Proficient in Microsoft Office and job management systems * Full UK Driving Licence