Technical Account Coordinator

Technical Account Coordinator Location: Milton Keynes (site-based) Contract: Full-time, permanent Hours: Monday–Friday, 08:30–17:30 (flexibility required) Salary: £30,000–£36,000 (dependent on experience) Benefits: Performance bonus, pension, health plan, retail & gym discounts, company sick pay, income protection, life assurance About the Role We are recruiting for a Technical Account Coordinator to join a Quality Assurance team within a well-established food manufacturing business. This role is ideal for someone with strong communication skills, excellent attention to detail, and a proactive mindset. You will play a key role in ensuring manufacturing processes remain aligned with customer requirements, while supporting strong relationships between technical, production, and commercial teams. Key Responsibilities * Build and maintain strong relationships with customer stakeholders * Manage and resolve customer technical queries and issues professionally * Provide technical support to internal sales teams * Work closely with production teams across multiple sites to ensure compliance with customer standards * Support cross-functional projects, ensuring timely and accurate delivery * Create and maintain product specifications, including artwork validation * Monitor and analyse customer KPIs, identifying trends and implementing improvements * Coordinate customer complaints, including root cause analysis and responses * Support customer audits, accreditations, and site visits * Maintain up-to-date knowledge of food safety, regulatory, and compliance standards * Continuously develop technical and operational knowledge About You * Experience in a technical role within food manufacturing * Food Science degree or equivalent * Strong communication skills with the ability to build relationships across teams * Highly organised, methodical, and proactive * Able to work independently and collaboratively * Flexible and comfortable in a fast-paced environment * Strong attention to detail * Good IT skills, including MS Office * Willingness to travel occasionally to other sites Desirable: * Intermediate French language skills The Opportunity This is a great opportunity to join a growing, international food manufacturing business with a strong reputation for quality and innovation. You’ll be part of a collaborative environment where you can develop your technical expertise, work cross-functionally, and contribute to delivering high-quality products to a wide customer base