Business Analyst

Business Analyst - Contract Remote with some UK wide travel MSP experience needed We're working with a growing, technology-led organisation seeking an experienced Business Analyst to support a key Halo PSA implementation and wider business transformation programme. This role will be central to understanding current operations, identifying improvements, and aligning business processes with best-practice frameworks. Following the initial project, you will continue to support ongoing improvement initiatives across the business. The Role Map and document current business processes across service delivery, operations, sales, and finance Conduct gap analysis against Halo PSA best-practice workflows Work closely with stakeholders to align business requirements with the implementation roadmap Define and document future-state processes and workflows Support data migration activities, ensuring accuracy and readiness for go-live Capture and validate user requirements and acceptance criteria Collaborate with internal teams and vendors during configuration, testing, and training Support change management and user adoption post-implementation Contribute to ongoing process improvement and transformation initiatives Requirements Proven experience as a Business Analyst within an MSP or similar technology-driven environment Strong understanding of ITSM and PSA processes (Service Desk, Projects, Finance, CRM, Asset Management) Experience with Halo PSA or similar tools such as ConnectWise, Autotask, or ServiceNow Strong analytical, documentation, and communication skills Experience facilitating workshops and gathering requirements Ability to manage stakeholders and work across multiple teams Experience supporting system implementations or transformation projects Highly organised with strong attention to detailPlease apply asap if interested - GleeIT At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data