Senior App support analuyst

Role Brief - Senior Application Support Analyst (EMEA Credit) Location: London (St. Paul's - hybrid, 3 days onsite; more initially for onboarding) Contract: 12 months Start: ASAP (urgent - 6-week handover with departing senior) Overview This is a senior, trader-facing Application Support role within the Markets Application Production Services (MAPS) team, supporting the EMEA Credit business. The role sits directly on the trading floor, partnering closely with Credit traders and supporting a suite of in-house electronic trading, risk, and pricing platforms across the full front-to-back lifecycle. This is a high-impact hire due to a senior resignation, so the client is looking for someone who can hit the ground running and operate at a high level quickly. Key Responsibilities Act as first point of contact for Credit traders for all application support issues Provide hands-on support across trading, pricing, risk, and market data platforms Monitor production systems and respond to alerts (e.g. Dynatrace, Splunk) Troubleshoot and resolve complex, business-critical incidents Take ownership of major incidents and problem management Support releases and change management processes Build strong relationships with traders, dev teams, and infrastructure Identify and drive stability improvements and automation opportunities (Python) Contribute to onboarding processes and continuous improvement initiatives Non-Negotiable Requirements (Must-Haves) Recruiters should not submit candidates without all of the below: Strong Front Office / Trader-Facing Experience ежеднев interaction with traders is essential FICC Credit Product Knowledge Corporate Bonds Credit Default Swaps (CDS) ETFs / Index products Excellent Communication Skills Clear, confident, and credible with senior stakeholders Need to have excellent written and verbal communication Strong Problem-Solving Ability Candidates will be assessed on this in interview Technical Experience Python (essential) KDB (essential) Additional / Preferred Skills Unix / Linux SQL Understanding of market data flows Monitoring tools (e.g. Dynatrace, Splunk) ITIL / Production Support frameworks Team & Working Model Team of 5 in London, part of a global team (20+) across London, New York, and Singapore Follow-the-sun support model Shift pattern: Early: 7am-3pm Late: 10am-6pm Typically 2 early shifts followed by 2 late shifts Interview Process 2 stages Both face-to-face onsite Interview prep provided What "Good" Looks Like Ideal candidates will: Be confident operating on the trading floor Combine strong technical depth with business understanding Be calm under pressure in high-severity incidents Show initiative in automation and improving support functions Have experience in similar investment bank environments If you believe you have the experience required, please apply with your CV now for instant consideration! TO APPLY - PLEASE APPLY WITH AN UP-TO-DATE CV Candidates will ideally show evidence of the above in their CV in order to be considered. Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly. *Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention