Service Administrator

We are currently recruiting for a client in the Accrington area who is looking for a Service Administrator. This vacancy is being recruited on a permanent basis. The successful candidate must have previous administration / Service administration experience. Please see below the duties and responsibilities: * Answering the main incoming telephone line, dealing with customer enquiries and taking messages. * Logging call outs and uploading onto the system. * Accepting small goods deliveries in the office. * Updating the call out log, route planner and updating the plans throughout the day. * Sending repair quotes to customers and booking service visits with clients. * Scanning job sheets, timesheets and other relevant paperwork. * Weekly time sheets to be checked and PO’s to be attached for all call outs. * Assisting with booking site visits in with the customers. * Updating completed services on the weekly spreadsheet and route planner. * Adding new contracts to the database and updating information. * Preparing new maintenance files for new customers and completing & sending out contracts. * Coded quotes to be sent out at the request of the service manager. * Ordering parts when orders have been received and keeping customers updated. * Preparing reports for the Key Account meetings. * Sending weekly call outs, service and repair worksheets to Key Account customers. * Engineers to be given following day repair/callouts by 4pm daily. * 24/7 Out of hours call out to be updated weekly. * General administration duties including filing and ordering stationery. * Hours: 40 hours per week - Monday – Thursday: 8:00am – 5:00pm & Friday: 8:00am – 4:30pm If you feel you have the right experience for this vacancy, then please apply immediately