Field Service Engineer - Warehouse Automation

Job Title: Field Service Engineer Industry: Warehouse Automation Location: Hybrid Salary: Up to £50k basic (with overtime you can earn between £60 - 65k) + company van THE ROLE The Field Service Engineer will provide on-site service, maintenance, and repair of equipment at customer locations, ensuring minimal downtime and maximum performance. This role requires technical expertise, effective problem-solving skills, and a customer-focused approach to deliver exceptional service and uphold company standards. DUTIES & RESPONSIBILITIES Service, Maintenance & Project Support * Perform scheduled preventive maintenance on a wide range of equipment to ensure reliable operation. * Diagnose, troubleshoot, and repair equipment faults on-site in a timely manner. * Conduct root cause analysis and implement effective solutions to minimize future issues. * Install and commission new equipment, ensuring full functionality and compliance with customer requirements. * To carry out installation and commissioning support to projects within the business. WORK ENVIRONMENT & ROLE REQUIREMENTS Skills and Competencies: * Strong technical problem-solving skills with a hands-on approach. * Excellent communication and customer service skills. * Ability to work independently and manage time effectively in a fast-paced environment. * Attention to detail and ability to complete tasks to a high standard. * Good organizational skills to maintain accurate records and manage workload. Additional Requirements: * Full UK driving licence (essential for travel between customer sites). * Willingness to travel extensively and occasionally stay overnight. * Availability to participate in an on-call rota, including weekends and evenings if required. * Physical ability to handle tools and equipment and work in varied environments. QUALIFICATIONS & EXPERIENCE * Proven experience in a field service or maintenance role, ideally within automation * Ability to read and interpret technical diagrams, schematics, and manuals. * Experience in diagnosing and repairing mechanical, electrical, or automated systems. * Formal engineering qualification (e.g., HNC, HND, NVQ Level 3, or equivalent). * Familiarity with field service management software and tools. SALARY PACKAGE * We’re looking to offer a competitive salary of up to £50,000 per annum, with the opportunity to significantly increase your earnings through regular overtime – many of our team members take home between £60,000 and £65,000, a van is provided for business use and 25 days annual leave (plus bank holidays). A company sponsored pension scheme, a holiday trading scheme & life assurance