PROMOTIONS MANAGER

Promotions Manager – Vacancy Briefing Pack Directorate: HR – Promotions Team Location: Primarily Kilburn (with potential use of NSY/Canning Town) Working Pattern: 3 days on‑site (standard Met hybrid requirement) Vacancy Overview This is a Band C Promotions Manager position within the HR Promotions Team. Arises due to the existing postholder going on a secondment to College of Policing (3‑year incumbent). Initially required for 6 months, with a possibility of extension depending on the outcome of the secondment. Role Purpose This role functions as a mini project manager responsible for: Managing, coordinating and overseeing promotion campaigns across ranks (Sgt to Chief Superintendent). Supporting and sometimes attending assessment centres, ensuring outsourced providers deliver to expectations. Managing exams in partnership with the College of Policing. Acting as a key point of contact for escalations, queries, and time‑critical tasks. Key Responsibilities Plan, coordinate and deliver end‑to‑end promotion processes. Liaise with outsourced providers to ensure milestones are met. Handle candidate or internal escalations regarding promotions. Use project tracking tools (e.g., MS Project) to manage timelines. Provide excellent customer service, often acting as the frontline representative during assessment activities. Work both independently on assigned projects and collaboratively across the team of eight. Support peers on adjacent projects when timelines clash or support is required. Core Skills & Competencies Essential Exceptional organisation & time management – cited as critical by both hiring managers. Clear, confident communication across stakeholders (candidates, suppliers, internal colleagues). Ability to work well under pressure during peak promotion cycles. High standard of customer service for escalations and frontline interactions. Proficiency in Excel (essential). Experience with project management tools (ideally MS Project).    Desirable PRINCE2 or similar project qualification (nice to have; not essential). HR experience or exposure to recruitment processes. Experience in policing or public sector (helpful, not mandatory). Candidate Background Guidance Policing promotions experience is rare and not expected. Candidates from recruitment, HR operations or project coordination backgrounds are strong fits. Public or private sector backgrounds are both acceptable. Contract Details Duration: 6 months initially. Start Target: June (realistic timeline agreed). Vetting Requirements CTC vetting required (basic level – not SC). Hiring managers confirmed the role can be placed on priority vetting once forms are submitted. Reed will gather candidate vetting forms and notify MPS when ready to fast‑track. Interview Process One‑stage interview, held via MS Teams. Chrissie will be the main hiring manager; Ruth added as second reviewer for CVs. Team Structure Team consists of 8 members. Each Promotions Manager owns a primary project, but may support sideways depending on critical timelines. Submission & Shortlisting Process (for suppliers) CVs should clearly demonstrate: Project coordination / project admin experience HR/recruitment operations or similar transferable backgrounds Strong organisational and communication skills MS Project or equivalent tools Excel competency  will submit 3–6 of the strongest profiles based on the brief. Hiring managers will provide feedback within 2–3 days of CV submission. Interview availability will then be coordinated through Reed. Additional Notes for Recruiters This is a fast‑paced, detail‑heavy role requiring exceptional organisational skills. Candidates must be comfortable juggling competing deadlines and liaising with multiple external providers. They must also be resilient, tactful, and capable of handling sensitive conversations. Assessment centre support and frontline interaction means professionalism and confidence are key