Housing Support Officer

Job Title: Housing Support Officer Location: Midlands Contract: Initial 6-Month Contract Hours: 37 hours per week Start Date: ASAP A Housing Association in the Midlands is seeking a Housing Support Officer to provide essential support to residents and help sustain tenancies across the local community. This is an initial 6-month contract, offering an excellent opportunity for someone with experience in housing support, tenancy sustainment, or working with vulnerable individuals. About the Role You will play a key role in supporting tenants to maintain their tenancies and improve their wellbeing. Working closely with residents, you will provide practical and emotional support, helping them to live independently while ensuring a safe and stable living environment. You will act as a point of contact for tenants, assisting with tenancy-related matters and working alongside housing management, support services, and external agencies. Key Responsibilities * Supporting tenants to sustain their tenancies and live independently * Acting as a key point of contact for residents, providing advice and guidance * Carrying out regular support visits and welfare checks * Developing and monitoring individual support plans * Assisting tenants with accessing benefits, budgeting, and life skills * Supporting residents with issues such as anti-social behaviour or neighbour disputes * Working closely with housing officers, repairs teams, and external support agencies * Signposting tenants to specialist services where required * Promoting a safe, supportive, and inclusive living environment About You The organisation is looking to hear from candidates who have: * Experience in housing support, tenancy sustainment, or a similar support role * Strong communication and interpersonal skills * A compassionate, tenant-focused approach * Experience working with vulnerable individuals or those with support needs * Ability to manage challenging situations, including anti-social behaviour * Good organisational skills and the ability to manage a caseload effectively * Knowledge of housing and support services (desirable) Apply If you have experience in housing support or tenancy sustainment and are looking for an opportunity within a Housing Association setting in the Midlands, we would love to hear from you. Please apply with your updated CV, or get in touch to arrange a quick conversation about the opportunity