Physio Administrator

Physiotherapy Administrator | Fylde Coast | Part time 30 Hours | Competitive Salary Benefits Spire Fylde Coast Hospital are looking for a Physio Administrator to join their team on a part time Basis working 30 hours 7.5 hours over 4 days As Physio Administrator you will ensure the provision and maintenance of an efficient patient administration service within the Physiotherapy department. Duties and responsibilities * Provide and maintain an efficient bookings system for all physiotherapy patients using a computerised system (SAP) * Oversee the accurate completion of all charge sheets within the Physiotherapy department for both outpatients and inpatients and charging for consumables where appropriate * Organise and manage the Physiotherapy teams Outpatient clinics (to include classes, pre-op assessments etc.) * Managing the Patient Discharge process and follow up Patient Satisfaction surveys * Provide general administrative support to the Head of Department and Lead Physiotherapists * Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate * Respond to enquiries from patients, members of the public and consultants in a timely, courteous and efficient manner either by face-to-face meetings, telephone or letter. Ensure an accurate record of the communication is held * Maintain departmental electronic and manual filing systems accurately * Liaise closely with patients, consultants and clinical teams in relation to any special requirements or individual requests Who we're looking for * Good standard of secondary education with demonstrable literacy and numeracy skills * Excellent interpersonal and communication skills * Ability to build and maintain effective working relationships, both internally and externally * Strong focus on delivering and meeting customer expectations * Confident telephone manner with the ability to communicate with a wide range of customers at all levels * The ability to work effectively as part of a team * IT literate and a competent user of the MS Office suite of products * Able to work under pressure and to tight deadlines, with good organisational skills Benefits: We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: * 35 days annual leave inclusive of bank holidays * Employer and employee contributory pension with flexible retirement options * 'Spire for you' reward platform - discount and cashback for over 1000 retailers * Free Bupa wellness screening * Private medical insurance * Life assurance * Save an average of £50 per month with our free onsite car park We commit to our employees well-being through work life balance, on-going development, support and reward. Our Values We are extremely proud of our heritage in private healthcare and of our values as an organisation: - Driving clinical excellence - Doing the right thing - Caring is our passion - Keeping it simple - Delivering on our promises - Succeeding and celebrating together Our people are our difference; it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For us, it's more than just treating patients; it's about looking after people. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications