Scheduling Team Leader

Scheduling Team Leader - Social Housing Repairs & Maintenance Full time, permanent Based in Stratford £34,000 per annum Here at Howells, we are working with a leading property services contractor to recruit an experienced and driven Scheduling Team Leader to join their team. Our client is a well-established specialist delivering responsive repairs, planned works, refurbishments, and void services. With a strong workforce and long-standing industry experience, they are committed to keeping residents safe, properties well maintained, and clients fully compliant. The Role As Scheduling Team Leader, you will oversee the day-to-day scheduling and administration of reactive and/or planned repairs services, ensuring performance and customer service targets are consistently met. You will support the management of a team of planners and call handlers, driving efficient resource planning and delivering a high standard of customer service. Responsibilities Manage resource planning activities to maximise efficiency Support the team in achieving weekly KPI targets by ensuring jobs and appointments are met Monitor KPI performance and analyse service failures to drive continuous improvement Carry out regular audits of team performance and address any issues identified Ensure all reporting systems are accurately maintained and updated in a timely manner Deliver excellent customer service to residents and clients Handle resident queries, manage appointment changes, and arrange bookings Support customer satisfaction initiatives, including surveys where required Attend meetings and provide regular updates to the team Promote a positive team culture and maintain high standards Assist with people management responsibilities where required Ensure compliance with company policies, procedures, and environmental standards Collaborate with other departments to ensure smooth service deliveryKey Criteria Experience within a scheduling or call centre environment Background in maintenance/repairs, ideally within social housing Strong customer service focus with an excellent telephone manner Good communication and organisational skills Ability to identify and resolve issues effectively Strong prioritisation skills and ability to meet deadlines Ability to work under pressure in a fast-paced environment High attention to detail Team player with supervisory or team leadership experienceWhat's on Offer 25 days annual leave + bank holidays Long service awards Employee perks and discount scheme Paid volunteer day each year Ongoing training, support, and career progression opportunities Inclusive and supportive working environmentThis is a great opportunity for someone looking to step into or further develop their leadership career within the Social Housing sector, working with a reputable contractor delivering essential services. For more information and your chance of securing this role, please apply online