Inbound Customer Service Coordinator

Inbound Customer Service Coordinator Cardiff £25,250 per annum Are you an experienced customer service professional with a background in inbound support, coordination, or administration? Looking to take the next step in your career in Cardiff? We are working with a well established and expanding organisation that delivers products and tailored solutions to major global retail brands. As part of their ongoing growth, they are seeking a proactive and detail-focused Inbound Customer Service Coordinator to strengthen their customer service team. This role offers a great opportunity to join a dynamic, fast moving business where customer experience and operational efficiency are key priorities. Key Responsibilities * Handle inbound customer enquiries across phone, email, and live chat channels * Deliver prompt, professional support, ensuring customer issues are resolved effectively * Oversee order processing activities, including tracking and delivery coordination * Work closely with internal departments such as sales, logistics, and operations to ensure smooth service delivery * Maintain and update accurate customer data within CRM and internal systems * Contribute to a high standard of customer satisfaction and overall service excellence The Person * Previous experience in a customer service, inbound support, or administrative role * Strong interpersonal and communication skills, both written and verbal * Confident managing customer enquiries, orders, or account-related queries * Well-organised with the ability to prioritise tasks and manage multiple responsibilities * Comfortable using Microsoft Office applications and CRM platforms * A proactive mindset with strong attention to detail In return * Opportunity to join a growing business with genuine progression prospects * Supportive, team oriented working environment