Quality & Stock Control Associate

Our client is one of the fastest growing providers of Cold Chain Logistics. They require a Quality and Stock Control Associate to join their busy Inventory and Quality Team. The role is a fixed term contract covering Maternity for 9 to 12 months. Dependant upon Business and Department growth there could be opportunity to continue past the initial fixed term. The role is 4 on 4 off fixed days, 06:00/06:30, 12 hour shifts. With a salary banding of £31,000 to £33,000 we are looking for a proactive and detail-oriented Quality Control & Warehouse Inventory Associate to support the accurate management of customer stock within our automated warehouse environment. This role is key to ensuring timely response to stock-related queries and maintaining high standards of stock accuracy, control, and reporting across all processes. You will work closely with the Inventory Manager and other warehouse teams to identify and resolve issues promptly and professionally. Purpose of the Role To ensure all customer stock is accurately recorded upon entry and exit from the warehouse, handle stock-related requests efficiently, and maintain on-the-ground visibility to prevent and resolve issues before they impact operations. This role requires both administrative and hands-on work within the warehouse. Key Responsibilities Inventory Control & Quality Assurance · Conduct monthly inbound and outbound audits for all customer accounts. · Log, investigate, and report stock discrepancies professionally to clients. · Perform daily/weekly/monthly stock control tasks, ensuring accuracy and timely completion. · Investigate missing or mislabelled pallets and resolve root causes. · Carry out system investigations to identify stock movement or process issues. · Conduct pick floor stock counts and resolve inventory discrepancies. · Ensure compliance with agreed stock accuracy and audit standards. · Action consolidation/restack on customer request Return's & Pallet Management · Process and check refused or returned pallets. · Identify and manage Corby return pallets. · Unpick and restack pallets as per customer specifications. · Consolidate pallets on request to optimize warehouse space. · Handle damaged stock by building disposal pallets in line with customer guidelines. Customer & Stakeholder Communication · Act as the first point of contact for inventory-related issues from clients and delivery points. · Respond to customer emails and queries in a timely, professional manner. · Liaise with clients on order cancellations and allocation changes, especially outside regular office hours and on weekends. · Attend customers weekly stock meeting to raise & resolve stock issues. Operational Support · Operate MHE (Material Handling Equipment) to load/unload pallets from trailers and buffer lanes. · Support general warehouse duties as required to ensure smooth operations. · Work closely with warehouse teams to monitor and maintain inventory integrity. Requirements · Proven experience in inventory, stock control, or quality assurance within a warehouse or logistics environment. · Strong communication skills with the ability to liaise professionally with internal and external stakeholders. · Excellent attention to detail and problem-solving skills. · Competent in using Warehouse Management Systems (MLS) and Microsoft Office. · Ability to work independently and collaboratively within a team. · High levels of physical fitness with the ability to carry out manual handling tasks regularly. · Comfortable working in cold store conditions with temperatures as low as -20°C. · MHE license (preferred) or willingness to be trained. Please send your CV over in the first instance to (url removed) Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business